Cancellation & Refund Policy

Last Updated: August 31, 2026

At Maxgrapesy, we want every order to be a smooth and enjoyable experience. We understand that sometimes plans change, sizes don't work out, or a product may not be exactly what you expected. Our cancellation and refund policy is designed to make the process simple and fair.

1. Order Cancellation

You can request cancellation of your order before it has been shipped.

To request a cancellation, contact our customer support team as soon as possible with your:

Order number
Name
Phone number
Reason for cancellation

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our applicable Return & Exchange Policy.

2. Refunds for Cancelled Orders

If your cancellation is approved before dispatch, we will initiate a refund for the eligible amount.

For prepaid orders, the refund will generally be sent back through the original payment method.

The time taken for the amount to appear in your account can depend on your bank, card issuer, UPI provider, or payment gateway.

3. Returns & Refunds

If you receive a product that is:

Damaged
Defective
Incorrect
Missing an item
Significantly different from the product ordered

please contact us as soon as possible after delivery.

Depending on the situation, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. Conditions for Return

For an eligible return or exchange, the product should generally:

Be unused and unworn
Not have been washed
Have its original tags attached
Be returned with the original packaging where applicable
Not have stains, odours, tears, or other customer-caused damage

We may refuse a return if the product does not meet the applicable return conditions.

5. Wrong Size or Change of Mind

We understand that choosing the right size online isn't always easy.

If you receive the correct product but want a different size or have simply changed your mind, an exchange or return will depend on the product's eligibility and the return conditions shown at the time of purchase.

Any applicable shipping or return charges will be communicated before processing the request.

6. Damaged or Incorrect Product

If your package arrives damaged or you receive the wrong product, please contact us promptly.

For faster assistance, we may ask you to provide:

Order number
Photos of the product
Photos of the packaging
A short description of the issue

This helps our team investigate the problem and provide the right solution quickly.

7. Refund Processing

Once an approved return reaches us and passes inspection, we will initiate the applicable refund.

Please note: A refund may take additional working days to appear in your bank account or payment account because processing times vary between banks and payment providers.

8. Shipping Charges

Original shipping charges, return shipping charges, or other applicable fees may be treated differently depending on the reason for the return and the terms applicable to your order.

If the issue is caused by an incorrect, defective, or damaged product supplied by us, we will make reasonable efforts to resolve it fairly.

9. Non-Refundable Situations

A refund or exchange may not be available when:

The return request is outside the applicable return period
The product has been worn, washed, altered, or damaged by the customer
Original tags have been removed where tags are required
The product has been damaged due to improper care
The product is otherwise excluded from our return policy

10. Refund Method

Where possible, refunds for prepaid orders will be processed to the original payment method.

For Cash on Delivery (COD) orders, we may request appropriate bank/UPI details to process an eligible refund.

11. Fraudulent or Abusive Returns

We reserve the right to investigate unusual, repeated, fraudulent, or abusive return and refund requests. Orders or refunds may be restricted where there is reasonable evidence of misuse.